Payment & Delivery

Payment

All prices are quoted in pounds sterling. We reserve the right to change prices without notice.

There are currently 2 ways you can make payments through the online shop. One is to make card payments via Stripe which is the option selected by default.  The other option is via PayPal which is still one of the safest ways to make payments online. You can still use your debit or credit card this way even if you don’t have a PayPal account.

All costs quoted below include packaging and are automatically calculated at checkout.

FREE SHIPPING ON UK MAINLAND ORDERS OVER £120

As a thank you for spending your hard earned cash with us we offer FREE DELIVERY for all UK MAINLAND orders over £120 (up to 15kg). The following locations are classed as remote by our courier service and are classed as UK Highlands & Islands and therefore do not qualify for free shipping: AB36-38, AB55-56, FK17-21, G83, HS, IV, KA27-28, KW, PA20-78, PH18- 26, PH30-44, PH49-50, ZE1-3.

UK Mainland Shipping

For all UK Mainland orders the costs are as follows:-

  • Up to 2kg = £2.95 (or £4.05 signed for)
  • Between 2kg & 5kg = £6.45 (courier)
  • Between 5kg & 10kg = £8.45 (courier)
  • Between 10kg & 15kg = £10.45 (courier)

All UK Mainland orders up to 2kg are sent by Royal Mail and are dispatched Monday-Friday (excluding Bank Holidays). Orders should arrive within 3-5 working days from the date you ordered but may be a little longer during busy times. Deliveries are made Monday-Friday between 9.00am-5.00pm. Currently it is not possible to specify a time for delivery.

All UK Mainland orders between 2kg & 15kg are sent via courier (usually My Hermes) and are dispatched Monday-Friday (excluding Bank Holidays). Courier orders are delivered Monday-Friday between 8am and 6pm and should arrive within 3-5 working days from the date you ordered but may be a little longer during busy times. It’s not possible to specify a time for delivery. If you or the recipient is out and unable to accept the package the courier will often leave a card advising you where they have left your package.

UK Highlands & Islands

For all UK Highlands & Islands (including Channel Islands, Highlands and Islands, Scilly Isles and the Isle of Man) the cost for orders are as follows:-

  • Up to 2kg = £2.95 (or £4.05 signed for)
  • Between 2kg & 4kg = £5.90 (or £8.10 signed for) – sent in 2 separate parcels (it’s cheaper for you this way)
  • Between 4kg & 5kg = £13.85 (or £14.95 signed for)
  • Between 5kg & 10kg = £20.25 (or £21.55 signed for)

All UK Highlands & Islands orders are sent by Royal Mail and are dispatched Monday-Friday (not including Bank Holidays). Orders should arrive within 3-5 working days from the date you ordered but may be a little longer during busy times. Deliveries are made Monday-Friday between 9.00am-5.00pm. Currently it is not possible to specify a time for delivery.

Overseas Shipping

The only overseas shipping we do is to countries in Europe and the EU as listed on the Royal Mail website – royalmail.com/international-zones.

All orders are sent either by Royal Mail or other courier and are dispatched Monday-Friday. Arrival times may vary between 5-7 working days for Europe. The costs vary by country and by weight. This website will calculate shipping at checkout.

Rest of the World

Sorry we are currently unable to ship outside of UK & Europe.

British Forces Overseas (BFPO)

We are currently unable to process British Forces Overseas (BFPO) orders through the website, however, please do get in touch (email info@AussieHotSauces.com or through the Contact page) and we’ll sort something out.

Orders up to 2kg are only £5.60 (or £6.70 HM Forces Signed For); up to 5kg are £11.55 & up to 10kg are £13.40

Availability

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

Cancellation

Cancellation of an order can only be accepted if sent by e-mail. Cancellation must be received before the goods are dispatched. If the goods have been dispatched you should follow the returns policy detailed below.

Returns & Refund Policy

If you are not satisfied with your purchase please return it unused within 7 working days and we will refund the price. We will not pay for return postage unless the goods are faulty. We recommend that if items are returned a certificate of postage is obtained as goods remain your responsibility until received by us.

In the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace them in accordance with your statutory rights. In such cases, we can refund the costs of postage. Please call us for assistance on +44 (0) 7958 710529.